Some days ago I wrote about a problem I had on an Alitalia flight going from Miami to Rome. It turned out this was a code sharing flight, I bought the three tickets on Delta, but the flight was operated by Alitalia.
Since Alitalia's response was less than adequate, I decided to write Delta.
Of course, no email was provided, just one of those web based forms. These are suspicious, if you ask me, because they barely ever work on my sites, or sometimes they work on and off. But
I got a receipt from Delta.
This was, in fact, the only thing I got from Delta.
It is nice and dandy to advertise to the world that you fly to places you really do not fly to - in essence, that is what code sharing is. So as an airline you reap the benefits of having an extensive network. However, with benefits come responsibilities. If Delta finds it suitable to call the Miami-Rome flight its own, the least it could do is respond to complaints about it.
No such luck.
So I guess I have to strike to airlines from my list of preferred suppliers, Alitalia AND Delta.
Since Alitalia's response was less than adequate, I decided to write Delta.
Of course, no email was provided, just one of those web based forms. These are suspicious, if you ask me, because they barely ever work on my sites, or sometimes they work on and off. But
I got a receipt from Delta.
This was, in fact, the only thing I got from Delta.
It is nice and dandy to advertise to the world that you fly to places you really do not fly to - in essence, that is what code sharing is. So as an airline you reap the benefits of having an extensive network. However, with benefits come responsibilities. If Delta finds it suitable to call the Miami-Rome flight its own, the least it could do is respond to complaints about it.
No such luck.
So I guess I have to strike to airlines from my list of preferred suppliers, Alitalia AND Delta.
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